Top 12 Best Business Process Management (BPM) Tools for SMBs [2023]


Business Process Management (BPM) software program options are constructed that will help you handle and streamline your duties successfully with the intention to enhance productiveness and profitability. 

BPM instruments may also help each enterprise, from startup to enterprise, run its course of easily and obtain enterprise targets. 

If you need to stand out on this extremely aggressive market, it’s essential to provide you with distinctive concepts that may resolve your prospects’ issues, which requires effort and time.

Therefore, you’ll be able to’t afford to waste time and assets on performing repetitive duties and managing every part manually.

This is the place enterprise course of administration instruments come into the image.

It is one of the simplest ways to handle your duties whereas saving effort and time. This expertise additionally helps you scale back error, improve buyer satisfaction, and reduce down prices. It will allow you to free time for revolutionary concepts and make smarter enterprise selections. 

In this text, I’ll talk about a number of the finest enterprise course of administration instruments and the advantages of utilizing them for your small business.

What Is Business Process Management (BPM)?

Business Process Management (BPM) is an environment friendly method to sustaining numerous processes, duties, and actions of a enterprise. It is a self-discipline overlaying duties similar to discovering, measuring, analyzing, modeling, optimizing, and bettering your small business processes.

And a BPM software is a expertise utilizing enterprise course of administration ideas. It is designed to coordinate with individuals’s conduct, info, programs, and issues to supply an in depth report on the finish. This lets you make clever selections for the betterment of your small business.

Using the software, you’ll be able to remove repetitive and time-consuming duties with automated workflows to enhance worker effectivity, present a greater buyer expertise, and acquire errorless insights. 

There are three kinds of enterprise course of administration:

  • Human-centric BPM: This sort of BPM focuses on human actions to automate supporting features and execute a course of. This ensures the present duties are carried out by the proper group on the proper time. 
  • Document-centric BPM: This BPM manages the workflow of the paperwork with the intention to approve and keep away from e-mail chains by permitting higher management. 
  • Integration-centric BPM: It connects numerous instruments beneath a single roof that enables knowledge to movement inside a corporation, decreasing the method of handbook knowledge switch. 

Features of BPM Tools

An environment friendly enterprise course of administration software will need to have some important options to optimize your small business processes and provide desired outcomes. Although the function checklist may differ from one BPM software to a different, sure options are frequent to all.

So, listed below are a number of the essential options of a BPM software:

  • Intuitive person interface
  • Mobile responsiveness
  • Framework modeling
  • Visual workflow modeling
  • Controlled person entry
  • Unique case administration
  • Interdepartmental collaboration
  • Change administration
  • Drag and drop possibility
  • Real-time reporting
  • Software integration capability

BPM Software Vs. Project Management Software 

To perceive the essential variations between BPM software program and undertaking administration software program, it’s essential to perceive the components that outline their features, problem-solving capabilities, and makes use of. 

  • BPM goals for effectivity, whereas undertaking administration’s objective is to keep up transparency.
  • Process administration simply adapts the organizational processes to streamline the work, whereas undertaking administration is designed to rapidly adapt to the character of change.
  • In the BPM resolution, all the info is moved throughout the system robotically, whereas, in undertaking administration, you will have to maneuver the info manually between the stakeholders. 
  • Process administration focuses on your entire group’s workflow, whereas undertaking administration goals at a particular group’s initiatives and duties. 

Stages within the BPM Lifecycle

BPM is used to map and analyze your small business processes to determine the world for enchancment. Achieving this objective requires you to undergo some levels:

  • Design: Identify the world that wants enchancment and outline some crucial steps to attain the result. 
  • Model: Map the present course of and design the brand new model.
  • Execute: Implement the beforehand designed course of into the system.
  • Monitor: Monitor the efficiency of the executed course of and measure if the stated enhancements are adequate to attain the anticipated outcomes.
  • Optimize: If it nonetheless lacks, look for different methods to extend its probabilities of successful.

This approach, you’ll be able to enhance enterprise processes and permit your group to work intelligently.   

Use Cases

Many companies have already began working neatly utilizing BPM software program and exploring its advantages. It is utilized in a number of industries to handle their enterprise processes. The numerous use instances of BPM instruments are:

  • Account opening
  • Capital expenditures
  • Employee onboarding
  • Claims administration
  • Risk and compliance administration
  • Aligning knowledge throughout the programs
  • Time-off requests
  • Travel authorization
  • Invoice processing
  • Evolving enterprise processes
  • Transcript request
  • Procurement and acquisition
  • Price quotes
  • Work orders
  • Budget approvals
  • Healthcare and insurance coverage

And many extra.

Now, let’s get into a number of the finest BPM instruments out there. Each software has its personal functionalities and supplies numerous packages for small companies to massive enterprises.

Manage your small business processes and automate workflow with and acquire important insights into your undertaking’s standing, price range spending, and extra. Let the automation take over your repetitive duties and save time for you. 

Integrate along with your favourite enterprise instruments to centralize all the info in a single place. It will stop you from combating managing time and duties whereas serving to you keep on high of process administration. works nicely for mapping the enterprise processes with its interactive and easy-to-use platform that tracks every price in every undertaking stage. You can arrange all of the initiatives in a single place to simply handle your small business processes and customise the software in keeping with the enterprise calls for.

With, managing and conserving a file of the group’s duties is tremendous simple and dependable. You can even permit your group to entry the software program to replace their work standing. If you might be a person or a group of two members, you should utilize the free subscription to avail of many advantages, together with a content material library, limitless advertising workflows, primary filter, process administration, 30+ templates, and extra. 

To use extra options, you’ll be able to select any plan ranging from $10/seat/month. Take a 14-day free trial to grasp the way it works. 


Creatio is a no-code platform for enterprise and course of administration. It can be utilized to handle enterprise processes of any complexity. It will be deployed on-premises in addition to within the cloud. It is the platform for gross sales, advertising, and repair.


All Creatio merchandise are powered with no-code instruments in addition to out-of-the-box capabilities to assist organizations digitize workflows, improve buyer and worker experiences, and increase effectivity throughout all enterprise items. Creatio permits non-technical customers to create highly effective enterprise apps with out coding with its no-code UI builder and drag-and-drop visible design instruments.


  • A 360-degree buyer view, lead administration, alternative administration, product administration, doc movement automation, case administration, contact middle, analytics, and different options
  • AIML automation capabilities
  • Built-in best-practice templates and intensive a/b testing choices
  • Composable structure that consists of packaged capabilities created as composable components
  • Automated decision-making and elimination of pointless steps and outdated screens
  • Unified customer-centered knowledge with highly effective insights


Design and automate your small business workflows in minutes with Pipefy and improve your small business effectivity. Easily combine your end-to-end operations on a low-code and safe workflow and BPA platform. 

With Pipefy, you’ll be able to collaborate on income operations, HR operations, finance and procurement operations, and IT in addition to Governance. Resolve all of the requests of your prospects, companions, and colleagues with heroic precision and effectivity. 

Control the workflow to meet all of the requests appropriately, reliably, and rapidly so your back-office group can free extra time. Pipefy provides sensible automation to scale back your headache of managing all of the processes and improve your productiveness by permitting them to deal with different priceless work. 

Pipefy produces computerized stories primarily based on lively work. Since your operations change each day, It helps you regulate your processes in keeping with the adjustments. Forget about loading the output manually to the back-office system; simply describe the entire course of from starting to the tip, and Pipefy will do the remainder and remodel the best way you’re employed. 

Join a starter pack for FREE, which is specifically designed for small groups, freelancers, college students, and startups. If you want additional advantages for your massive enterprise, you’ll be able to go together with $22/person/month.

Zoho Creator

Building process-based apps, managing your knowledge, and automating routine duties are extra environment friendly and straightforward with Zoho Creator. Manage end-to-end enterprise course of administration with out investing time and effort. 

Map your inner processes primarily based on the KPIs and organizational tips with a BPM framework. This leads to correct communication with stakeholders in order that they will talk procedures in a greater approach. 

Let Zoho Creator simplify your job of designing, monitoring, executing, and optimizing processes. It will, in return, scale back your workload and remove handbook errors or interventions. Moreover, it helps organizations set targets and enhance their stability and reliability.  

Zoho Creator is constructed to auto-scale, which implies at any time when your small business calls for develop, the backend infrastructure of Zoho Creator seamlessly scales. Use the ability of automation in your small business processes and loosen up in your sofa. You may also get greater than 600 pre-built integrations to get all of the departments to remain in a single place and discuss to one another simply.

With API integration, companies can hook up with third-party purposes. You can even get a correct view of the main points by stories and statistics within the dashboards. It is the proper time to select up any plan and begin managing your processes. Take a 15-day free trial to expertise Zoho Creator intently. 

Kissflow’s Workflow

Instead of struggling to handle initiatives and duties and making the work a headache, simply loosen up and see your small business productiveness enhance with Kissflow’s Workflow. It is an agile, highly effective, handy, team-friendly, and easy-to-use platform that permits you to simply implement enterprise course of administration options in your group and excel at it. 

With this next-generation BPM software program, you’ll be able to handle all of the processes neatly. Kissflow provides intuitive no-code instruments so {that a} non-coder can simply implement the answer. Start managing in days, not in months. Kissflow empowers enterprise homeowners and leaders to make clever selections.


Kissflow is a versatile, scalable, and adaptable platform that comes with a quick and gorgeous UI to carry out all of the features. It additionally introduces you to democratic computing and presents real-time info on every course of in an comprehensible format.

You can use dashboards and construct customized stories to derive actionable insights. With dynamic reporting performance, you’ll be able to rapidly get key insights into enterprise processes. Optimize your small business processes by performing deeper drill-downs, eliminating bottlenecks, and making adjustments to the workflow anytime you need. You may also get a printable or digital paper path of each step within the course of. 

See how sturdy the platform is by availing of a FREE trial. Choose from numerous plans ranging from $9.90/person/month or $495/50 customers. 

Microsoft Power Automate

Take care of important issues and automate the remainder of the processes with Microsoft Power Automate. It permits you to streamline all of the paperless processes and repetitive duties so to deal with different issues.

Empower your group to construct automated processes utilizing drag-and-drop instruments, pre-built connectors, and low-code and rapidly automate mundane duties. You can even visualize the recorded end-to-end processes with the assistance of a course of advisor that gives suggestions for creating deep insights and flows.

Boost your small business effectivity through the use of these knowledge to automate and monitor each process and make your automation smarter with a sensible AI builder. You can even rapidly course of the kinds by doc automation, detect photos and textual content, create with prebuilt fashions, and course of approvals.

Expand Microsoft Power Automate functionality throughout internet, cell, and desktop with its purposes. You can even join your workflows to many knowledge sources through a library of connectors that brings all of your knowledge collectively in a single place. This permits you to uncover insights and customise purposes. You can even lengthen the capabilities of Dynamic 365, Azure, Microsoft 365, and extra. 

An particular person person can analyze the processes to create limitless cloud flows at $15/person/month. You can even select the opposite plan with an RPA that features 5000 AI builder service credit each month. You may even choose for a FREE trial.


Experience the ability of enterprise workflow automation with Appian and speed up your small business governance, outcomes, and effectivity. Appian simplifies your workflow design to empower customers and professional builders to attract processes, similar to a flowchart.

Allow your group to make use of AI to create and retailer processes for quicker design, automate the administration work, and arrange applied sciences, knowledge, and folks in a single place. Appian additionally permits you to analyze the wants, regulatory adjustments, inefficiencies, and tendencies of your group to adapt rapidly and successfully.

Expand the restrict of enterprise course of administration to automate the processes, improve person engagement, and collaborate. With Appian, you’ll be able to draw processes, leverage clever companies, implement organizational guidelines, and embed workflows into the purposes. 

In addition, construct and deploy guidelines, unify knowledge, and deploy workflow for a constant expertise. Integrate different instruments with your small business instruments to attract your group’s consideration towards a single process. There is not any have to develop something additional; as an alternative, straight ship person experiences in cell throughout the enterprise. 

Start utilizing Appian for FREE and get on-line coaching, guides, and a devoted cloud surroundings. 


Get a whole automation and course of administration platform to enhance your productiveness with Nintex. It is a robust and easy-to-use course of platform that accelerates your digital transformation.

Nintex is constructed to enhance the best way individuals work and makes your complete enterprise course of quick, simple to handle, and easy. Additionally, it automates and optimizes enterprise processes so to deal with important issues. 

Visually map, plan, and handle the duties with its easy-to-use instruments that individuals and homeowners love to make use of. If you need, you’ll be able to add third-party consultants that will help you map, handle, standardize, and improve the processes anytime. 

Nintex will assist remove the handbook and repetitive work with automated workflows and seize info quicker within the correct method. It can monitor the processes to determine and rapidly tackle the problems and level the method enhancements through the use of knowledge visualization. 

Take the usual subscription of $955/month for limitless customers and 100 processes. You will get course of mapping, administration, suggestions, collaboration, personalised dashboards, lean tagging, and normal assist right here. 


Manage your small business processes simply with Kintone’s helpful BPM software with highly effective automation, and neglect about doing every part manually. From mapping your steps and assigning duties to automating the tedious duties, Kintone is all set to make your work simpler. 

You can arrange an automatic reminder so that everybody on the checklist will get customized notifications and alerts in keeping with their deadlines. Kintone is mobile-friendly; therefore, you’ll be able to entry workflows, edit, and handle them from any gadget. 

Ensure the proper individuals can see the workflows and set permissions accordingly to provide approvals to your groups. Kintone fastidiously organizes all of the data of the workflow processes and allows you to make audits in minutes.

Power your expertise with extensions and integrations. You will get greater than 1000 new purposes with Kintone. You can even use the template library to get began instantly, add third-party instruments to your purposes to boost your productiveness, and alter workflows in only a few clicks. 

Start managing all of the processes with ease at $24/seat/month for a minimal of 5 customers. Take your 30-day FREE trial at the moment.

Process Street

Process Street is a free, highly effective, and easy platform that gives an easy-to-go method to handle numerous work processes and checklists. It is an easy platform to handle every part by making a workflow, operating a number of cases of the identical workflow, monitoring progress, and collaborating with the group.

Its easy interface permits you to enhance by creating structured paperwork in seconds and rapidly assigning them to your group. You can even monitor every exercise from the dashboard and get notifications at any time when the duties are accomplished. In addition, drag and drop options and intuitive keyboard shortcuts make your administration work simpler than earlier than. 

Use the info to know your group’s efficiency and assign duties accordingly. Create dynamic workflows with conditional logic that adapts to your altering wants and streamline the processes requiring one other particular person’s authorization. Integrate with 1000+ purposes to automate processes. 

Try this platform for FREE and get one workflow, one lively workflow run, one member, limitless storage, limitless pages, and extra. Avail of extra advantages at $25/member/month.


Optimize enterprise processes and obtain enterprise-grade efficiencies with Bizagi’s BPM software. It’s a free software with an intuitive interface and drag-drop possibility to simply map and visualize enterprise processes and discover higher methods of doing duties throughout the enterprise.

You can take a sequence of on-line programs and develop your data and expertise in course of modeling together with numerous necessities, growth, administration, operation, and integration. 

Bizagi provides human-centric BPM that focuses on human-centric administration processes, document-centric processes, and integration-centric processes. Its BPM lifecycle consists of designing, modeling, executing, monitoring, and optimizing processes.  

Download Bizagi BPM software program for your Windows PC and begin eliminating the handbook work with true automation. 


Camunda is the common course of orchestrator that reinvents the working course of automation for your fashionable and digital enterprise. It can streamline all of the advanced course of flows throughout programs, units, and folks.

You can use Camunda from anyplace and remodel your small business in direction of the digital future. You may also get the helpful elements you want from the Camunda and streamline your workflows. 

With Camunda, you’ll be able to join, collaborate, and scale quickly. Orchestrate Camunda into the method endpoints your group must automate the movement and convey IT and enterprise collectively to collaborate successfully. 

Moreover, Camunda provides unparalleled velocity, resilience, and scale all through the method, with a vast quantity of transactions at low latencies. Integrate simply with technical frameworks and architectures and permit your builders to combine any software with Open APIs. 

Ready to start out? Take a FREE trial first and later select an ideal plan for you. 

How to decide on a enterprise course of administration (BPM) software?

BPM is an indispensable software in making your small business operations run leaner and extra effectively. It lets you create efficient workflows that may reduce prices by using time and assets higher.

Getting the proper BPM software may not be simple, however it is going to repay once you discover that one correct software that will assist enhance your small business processes.

At the broad degree, customers ought to outline their targets, consider the present state of the enterprise, examine totally different BPM instruments, check and validate the ultimate ones, and implement and optimize your BPM software.


Below is an in depth information that will aid you to decide on a software that’s proper for your group and your wants.

BPM instruments include various options, and it’s essential to set up a software with the proper capabilities. Common options embody course of modeling, process administration, automation, real-time monitoring, reporting, and analytics.

Consider technical means when selecting product sort; for occasion, cloud-based instruments are sometimes easier for novices and require much less upkeep than their on-premises equivalents.

BPM instruments will be fairly advanced; subsequently, it is best to acquire one that’s simple to make use of for each enterprise customers and IT personnel. Consider the interface design and different points, similar to a requirement for coaching and total ease of use.

Get stakeholder buy-in earlier than deciding upon any specific BPM software, as this may assist assure its use and everyone seems to be on board with it.

Your enterprise will develop sooner or later, so it is best to get a BPM software that may develop collectively along with your wants. Ensure that the chosen software helps any possible necessities you might need sooner or later, together with extra person quantity or processes which can be extra advanced.

If you already use different enterprise software program, similar to CRM or ERP programs, make sure the BPM software integrates with them. It will aid you simplify your operations and keep away from knowledge silos.

The price of BPM instruments ranges from a couple of hundred {dollars} per 30 days to tens of 1000’s per 12 months. Make positive you will have allotted a price range earlier than purchasing round for one, and select a software primarily based in your price range and necessities.

Indeed, loads of enterprise course of administration software program choices can be found –– which might make choosing the proper one appear daunting. But it needn’t be.

By first contemplating key components like usability and governance upfront, assessing future wants nicely upfront, implementing sound content material administration methods, and maintaining a tally of expertise prices, you’ll be able to chart a course that works for at the moment’s particular calls for –– and tomorrow’s challenges, too.

With fastidiously contemplating the abovementioned components, maximize return on funding in all of your BPM initiatives at each stage.


Since the world is remodeling digitally, the options and capabilities of administration software program are additionally altering. BPM software program is used for course of modeling and automation to assist improve productiveness, streamline duties, and save extra time and power. It additionally comes with different capabilities that will help you handle processes successfully with much less complexity.

Each BPM software program talked about above has totally different capabilities that will help you develop extra with much less time and effort. They include helpful packages so that everybody can leverage their advantages, whether or not you’re a small enterprise or enterprise.

So, select the most effective BPM software in keeping with the variety of staff, sort of initiatives, and your price range and expertise the advantages your self whereas managing the enterprise processes.



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